Delgado-Hernandez, D J; Bampton, K E and Aspinwall, E (2007) Quality function deployment in construction. Construction Management and Economics, 25(6), pp. 597-609. ISSN 1466433X
Abstract
Quality function deployment (QFD) is a system for translating customer requirements (government regulations, operating conditions and buyer expectations) into suitable technical characteristics and ensuring that important ones are prioritized in the design. The method has been successfully applied in the manufacturing sector; however, its benefits have not yet been fully realized in construction. The House of Quality (HoQ), the most common 'tool' in QFD, has been used to identify and analyse customer requirements for a new children's nursery. A focus group was formed to gather these and a comparison made between an existing nursery and two competitors to ensure that the new build was designed to be at least as good as its competition. The results showed that QFD could be applied in construction projects as a tool for considering the most important customer requirements from the outset, with favourable indicators of project success (on-time delivery and customer satisfaction). In addition, the case study company considered it to be an innovative approach and has used the results in its designs.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | case study; quality function deployment; total quality management |
| Index terms: | house of quality, construction quality, construction project, competition, total quality management, focus group, quality function deployment, customer satisfaction, children, new build, government regulation, project success, case study |
| Subjects: | project management theory and practice, production management, service delivery, health safety and environment, construction integration, quality assurance, demography, market analysis, data collection methods, evaluation methods, quality function deployment |
| Topics: | Research Practice, Project Management, Health and Safety, Business Strategy, Stakeholder Management, Quality Management, Urban Studies |
| Descriptive scope: | 3 PCE |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here