Fraser, C and Zhu, C (2008) Stakeholder perception of construction site managers' effectiveness. Construction Management and Economics, 26(6), pp. 579-590. ISSN 1466433X
Abstract
Contemporary management thinking pays a great deal of attention to 'stakeholder theory', positing that sustainable success rests, to a great extent, with the systematic consideration of the needs and goals of all key stakeholders. This paper examines managerial effectiveness under the light of stakeholder theory. Using multivariate analysis, it investigates perceptions of importance of the dimensions of effectiveness held by a sample of 61 managers and 268 key project stakeholders in all major cities in Australia through a performance measurement tool comprising 52 performance elements. The findings of the research show that perceptions vary significantly across professional groups as well as high and low performing managers. The application the method presented in this paper can provide a framework for improvement of both managerial performance and stakeholder relationships.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | managerial effectiveness; performance measurement; stakeholder management |
| Index terms: | performance measurement, Australia, effectiveness, dimension, manager, multivariate analysis, construction site, project stakeholder, stakeholder management, performance elements |
| Subjects: | work location, operations management, health monitoring assessment and metrics, participation process, practitioner, sociology, statistical analysis, performance management, performance measurement, Geography |
| Topics: | Quality Management, Site Management, Project Management, Geographical Context, Research Practice, Health and Safety, Roles and Professions, Stakeholder Management |
| Descriptive scope: | 3 PCA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here