Ward, S and Chapman, C (2008) Stakeholders and uncertainty management in projects. Construction Management and Economics, 26(6), pp. 563-577. ISSN 1466433X
Abstract
Stakeholders are a major source of uncertainty in projects. This uncertainty encompasses who relevant stakeholders are, how they could influence a project, and what their motives are in so far as their actions affect project activity. A generic project uncertainty management process framework is employed to provide a structure for a review of approaches to analysing stakeholders and related uncertainty management issues. This framework, the SHAMPU (Shape, Harness, and Manage Project Uncertainty) process, consists of nine phases: project definition, focusing the uncertainty management process, identifying sources of uncertainty, structuring issues, clarifying ownership, estimating variability, evaluating implications of uncertainty, harnessing plans, and managing implementation. A variety of approaches to stakeholder analysis are considered in relation to these phases. In particular, characterizing projects on a 'hard-soft' spectrum suggests generic strategies for managing stakeholder expectations and fostering trust between stakeholders. An important conclusion is that a systematic approach to stakeholder management is facilitated by the use of project uncertainty management processes that distinguish different stages of the project life cycle.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | project management; risk management; stakeholder; uncertainty |
| Index terms: | stakeholder management, estimating, strategy, stakeholder analysis, project uncertainty, implementation, project management, variability, risk management, uncertainty management, ownership, motive, life cycle |
| Subjects: | psychology, contractual arrangements, participation process, financial and cost management, risk assessment, value management, statistical analysis, management, economics, project management theory and practice |
| Topics: | Procurement, Risk Management, Stakeholder Management, Research Practice, Project Management, Business Strategy, Cost Management, Organizational Design, Human Resources |
| Descriptive scope: | 2 PC |
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