Yong, K T and Pheng, L S (2008) Organizational culture and TQM implementation in construction firms in Singapore. Construction Management and Economics, 26(3), pp. 237-248. ISSN 1466433X
Abstract
The adoption and implementation of total quality management (TQM) are related to a company's culture. The relationship between cultural orientation and the implementation of TQM practices among certified Singapore contractors is investigated from an organizational culture perspective. The competing values framework was used to assess organizational culture and eight TQM elements were identified to gauge the implementation of TQM practices among contractors. A survey questionnaire was administered. Four organizational culture types have been identified from the survey findings. These are strong comprehensive, clan-driven, hierarchy-driven and weak comprehensive culture. Firms with strong comprehensive culture implement highly the TQM elements of top management leadership, people, process, customer and supplier management. Firms with clan-driven culture implement highly the element of process management while firms with hierarchy-driven and weak comprehensive culture implement lowly to moderately all elements. A culture-based TQM implementation strategy is proposed.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | competing values framework; contractor; organizational culture; total quality management |
| Index terms: | implementation, Singapore, supplier management, top management, process management, questionnaire, organizational culture, total quality management, strategy, construction firm, survey |
| Subjects: | Geography, management, sociology, organization, data collection methods, supplier oversight, evaluation methods, contractual arrangements |
| Topics: | Research Practice, Geographical Context, Business Strategy, Procurement, Quality Management, Supply Chain Management, Organizational Design |
| Descriptive scope: | 5 PCTEA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here