Styhre, A (2010) The culture of complaint in construction: Affirmative reflections on its role and function. Construction Management and Economics, 28(7), pp. 797-803. ISSN 1466433X
Abstract
Anecdotal evidence and literature searches suggest that the construction industry is generally portrayed in negative terms; it is conservative, risk-reluctant, unable to produce innovation, and so forth. This 'culture of complaint' occasionally surfacing in talks and writing is examined as what is in essence ideological, that is, rather than being a marginal gesture of little social and cultural significance, complaining is serving as a functional mechanism enabling, inter alia, a sense of community, the warding off of criticism, and to cope with perceived uncertainties. The commonplace dismissal of the construction industry is thus worthy of more systematic scholarly attention.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | complaint; ideology; organization culture |
| Index terms: | cultural significance, construction industry, reflection, complaint, evidence |
| Subjects: | professional development, industry analysis, conflict resolution, cross-cultural studies, evaluation and assessment methods |
| Topics: | Information Management, Research Practice, Stakeholder Management, International Construction |
| Descriptive scope: | 4 PCTA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here