Yang, J; Shen, P Q; Bourne, L; Ho, C M F and Xue, X (2011) A typology of operational approaches for stakeholder analysis and engagement. Construction Management and Economics, 29(2), pp. 145-162. ISSN 1466433X
Abstract
Stakeholder analysis and engagement are the main tasks in stakeholder management. To identify operational approaches for stakeholder analysis and engagement, six interviews and a questionnaire survey were conducted in Hong Kong, and an additional 15 interviews were held in Australia. The main finding is a typology of practical approaches for practitioners in construction. A total of 30 approaches are comprised in the typology, and they are classified by application. To test the usefulness of the typology, action research is applied to two real-life projects in Australia. The implication is that the selection of the approaches is an art and a contingency approach as well, requiring practitioners' judgments. Each approach has its strengths and limitations, so the most appropriate way for effective stakeholder management is to use a combination of elements from each approach as circumstances dictate. This study can serve as a reference for the systematic consideration of the project management team about the operational approaches for stakeholder management in construction projects.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | contingency; stakeholder analysis; stakeholder engagement |
| Index terms: | project management team, stakeholder analysis, contingency approach, survey, interview, action research, stakeholder management, construction project, questionnaire, practitioner, Australia, Hong Kong, judgment, stakeholder engagement |
| Subjects: | participation process, dispute resolution, practitioner, community and social dimensions, profession, data collection methods, organization, Geography, production management |
| Topics: | Organizational Design, Legal Issues, Roles and Professions, Stakeholder Management, Project Management, Geographical Context, Research Practice |
| Descriptive scope: | 4 PCEA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here