Lehtiranta, L; Kärnä, S; Junnonen, J M and Julin, P (2012) The role of multi-firm satisfaction in construction project success. Construction Management and Economics, 30(6), pp. 463-475. ISSN 1466433X
Abstract
Construction project success depends on the multi-firm project organizations involved working together satisfactorily. Yet, satisfaction within multi-firm relationships has rarely been examined as a determinant of construction project success. A pioneering study is carried out to evaluate the extent to which construction project participants' perception of each other's performance reflects on the owner's perception of project success. The data represent 580 performance evaluations carried out among the project owners, project consultants, main contractors and designers. The owner-evaluated performance factors related to the project goals form a dependent variable called Project Success. Dependencies between Project Success and the various performance factors are identified based on Pearson's correlation coefficients. Dependencies were discovered between Project Success and all owner-related relationships and all but one of the non-owner-related relationships. Preliminary sets of discipline-specific and evaluator-specific success factors are identified. The results support the proposition that satisfaction within both owner-related and non-owner-related relationships is reflected on success. Therefore, researchers and practitioners are encouraged to consider project success in terms of multi-firm satisfaction and to engage with multi-firm performance measurement to better understand the heterogeneous performance factors contributing to multi-firm project success.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | client satisfaction; multi-firm; performance improvement; performance measurement; project success; project team |
| Index terms: | project team, determinant, client satisfaction, performance improvement, designer, owner, firm performance, project success, satisfaction, main contractor, performance measurement, dependent variable, performance evaluation, practitioner, construction project, project organization, success factor |
| Subjects: | project delivery, health monitoring assessment and metrics, risk assessment, profession, client relations, practitioner, sociology, statistical analysis, performance measurement, business analysis, production management, organizational theory, project management theory and practice |
| Topics: | Quality Management, Project Management, Research Practice, Health and Safety, Business Strategy, Stakeholder Management, Roles and Professions, Risk Management |
| Descriptive scope: | 3 PCA |
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