Ikediashi, D and Mbamali, I (2014) Modelling the impact of outsourcing decisions on facilities management service-level performance: A case of Nigeria's public hospitals. Construction Management and Economics, 32(11), pp. 1130-1147. ISSN 01446193
Abstract
The evolving trends within the facilities management (FM) domain over the past decades mean that it is becoming increasingly complex while the interrelationship between FM services provision and the decision to outsource has added more pressure to the issue of strategic decision management in FM. Using data from Nigeria’s public hospitals, a developed conceptual model is tested in an attempt to understand the underlying attributes of outsourcing decisions and their links to FM services performance. The hypothesized model employs structural equation modelling (SEM) methodology to examine the relationships between five latent constructs of the outsourcing decision and their relative impact on FM services performance. Findings reveal that quality consideration is one of the most significant drivers impacting on service performance of FM services in hospitals. What is surprising, however, is the rejection of the proposition that strategy-related factors impact on service-level performance while social factors do not have a significant impact on service-level performance. It is hoped that these findings will contribute to the current methodological literature on the use of SEM for analysing complex interactions within the FM industry domain while they will avail practitioners of the key components of the outsourcing decision that are having the most significant impact on service performance.,
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | facilities management; Nigeria; outsourcing; structural equation modelling |
| Index terms: | strategy, structural equation modelling, methodology, practitioner, facilities management, outsourcing, becoming, social factor, Nigeria, modelling, interaction |
| Subjects: | Geography, research methods, management, statistical analysis, behavioral psychology, philosophical process, sociology, practitioner, business, analytical methods |
| Topics: | Business Strategy, Geographical Context, Research Practice, Engineering Principles, Roles and Professions, Procurement |
| Descriptive scope: | 4 PCTA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here