A study of a plan-do-check-act method used in less industrialized activities: Two cases from industrialized housebuilding

In construction projects, a large number of deviations are usually found during inspections and adjusted in a reactive manner. For projects to become proactive, root causes need to be identified and eliminated as a part of a process of continuous improvement (CI). Plan-do-check-act (PDCA) methods are part of CI and have been used with success within the manufacturing industry for decades. Research studies of PDCA in construction are less common, which could be explained by the past dominance of the project-based nature of construction compared to the process-based nature of manufacture. Industrialized construction, however, has changed this picture somewhat, and it is of interest to find out how well it works for less industrialized activities in construction. A PDCA method was tested in two cases selected from one medium-sized Swedish industrialized housebuilder, which uses a building system based on offsite manufactured modules. Empirical results are based on systematic data gathered through interviews and participant observations. Results from the two cases show that the PDCA method worked even when processes were divided into industrialized parts within a factory and non-industrial parts at the construction site although this might lead to temporary corrective actions rather than permanent process actions.