Grenzfurtner, W; Rudberg, M; Mayrhofer, R; Loike, K and Gronalt, M (2022) Performance measurement and management practices of on-site activities in industrialized housebuilding. Construction Management and Economics, 40(4), pp. 239-253. ISSN 01446193
Abstract
Measuring the performance of construction site processes is an essential for the continuous improvement in building production efficiency. However, little is known about how this is done by industrialized housebuilding (IHB) companies. The purpose of this paper was to extend the body of knowledge of IHB to on-site performance measurement and management (PMM), thereby identifying reference practices and potential areas for improvement in order to prepare the field for the further development of significant performance management systems (PMS). A multiple case study by means of semi-structured interviews with company managers of eight companies within the IHB sector from three Central European countries has been conducted. The results show that the companies, to a greater or lesser extent, collect data on: customer satisfaction, environmental protection and CO2 emissions, operating efficiency, productivity, quality and work safety. The data can be used to perform performance measurements that provide feedback on these criteria. Reference practices of performance measurements and their benefit are identified. Digital tools are increasingly being used for data collection on construction sites, although paper-based tools such as site and working time reports are still in use. The findings establish a basis for the further development of PMS within the IHB sector.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | case study; industrialized housebuilding; on-site production; performance management; performance measurement |
| Index terms: | environmental protection, manager, interview, construction site, management practice, body of knowledge, case study, CO2 emissions, performance management, efficiency, performance measurement, continuous improvement, productivity, customer satisfaction, housebuilding |
| Subjects: | construction integration, performance management, management, performance measurement, service delivery, environmental engineering, air quality, data collection methods, practitioner, work location, knowledge management |
| Topics: | Site Management, Quality Management, Sustainability, Roles and Professions, Stakeholder Management, Information Management, Research Practice, Business Strategy |
| Descriptive scope: | 3 PCE |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here