Exploring a public client's control systems in infrastructure projects from a relationship history perspective

Using a proper control system is vital to ensure that project delivery is satisfactory for the client. Prior research has identified relationship history as a potentially vital contingency factor in organizational control, but there is a lack of research on how relationship history affects how different control systems function in project-based contexts. In the Swedish infrastructure market, increased demand has resulted in a need for increased supply capacity. This has spurred new entrants that have no relationship history with the major client, the Swedish Transport Administration. The purpose is therefore to compare how the client’s control systems function in construction projects with familiar (known to the client) and unfamiliar (new to the client) contractors. The case study involves 32 interviews conducted in six infrastructure projects, three with unfamiliar contractors. Findings show that relationship history heavily influences how the control systems function, especially bureaucratic and clan control. The new contractors are unaccustomed with the client’s extensive use of bureaucratic control and perceive it as less suitable in design-build contracts. Furthermore, the lack of relationship history reduces the opportunity to use clan control from the beginning of a project, due to unfamiliarity with both the client and the control system.