Ikediashi, D I and Ogunlana, S O (2015) Significant risk factors associated with facilities management outsourcing: A study on Nigeria's public hospitals. Engineering, Construction and Architectural Management, 22(6), pp. 771-796. ISSN 0969-9988
Abstract
Purpose - The purpose of this paper is to extend the body of knowledge on healthcare facilities management (FM) by investigating the risks associated with outsourcing of FM services in hospitals. Design/methodology/approach - The paper relied on two strands of methodology common with pragmatic research. Questionnaire survey (QS) used data from 208 respondents representing ten hospitals while three out of the ten hospitals involved in the QS were selected based on their willingness to enter the case study (CS) interview. Data collected were analysed using descriptive and inferential statistics for QS and using narrative techniques by discussing themes, sub-themes for the CS. Findings - Findings established 24 out of the 35 risk factors as critical, four factors as somehow critical, and five factors as not critical. Besides, nine risk factors were found to be significantly loaded on the five risk categories. The rank analysis also revealed that the top five critical risk factors are: inexperience and lack of requisite skills; possibility of fraud by vendor; financial failure of chosen vendor; vendor opportunism; and fall in morale of employees. Originality/value - The study provides an unambiguous contribution to exiting body of knowledge on outsourcing risks as it relates to healthcare FM. It reinforces the theory that risks exist in any form of relationship but developed a distinct body of factors associated with outsourcing of FM services particularly from the context of Nigeria’s public healthcare sector.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | Nigeria; factor analysis; facilities; risk; hospitals; health services sector |
| Index terms: | interview, fraud, opportunism, health services sector, financial failure, survey, narrative, methodology, questionnaire, facilities management, body of knowledge, outsourcing, case study, morale, Nigeria, factor analysis, risk factor, statistics |
| Subjects: | knowledge management, business management, data collection methods, mathematical modelling, business, industry analysis, leadership, professional ethics, statistical analysis, environmental hazards, Geography, qualitative and interpretive research, management, research methods |
| Topics: | Legal Issues, Organizational Design, Information Management, Geographical Context, Research Practice, Business Strategy, Sustainability, Procurement |
| Descriptive scope: | 5 PCTEA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here