Chan, A P C and Oppong, G D (2017) Managing the expectations of external stakeholders in construction projects. Engineering, Construction and Architectural Management, 24(5), pp. 736-756. ISSN 0969-9988
Abstract
This paper presents the diverse expectations of external stakeholder groups in construction projects showing that expectations could be used to promote equitable value optimization in projects, enhance needs fulfillment, and facilitate the evaluation of external stakeholder satisfaction.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | review; management strategy; construction projects; stakeholder management; expectations; external stakeholders |
| Index terms: | management strategy, satisfaction, construction project, stakeholder management, external stakeholder |
| Subjects: | project delivery, participation process, sociology, production management, management |
| Topics: | Stakeholder Management, Project Management, Business Strategy |
| Descriptive scope: | 2 PC |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here