Alves Tenório de Morais, G and Casado Lordsleem Júnior, A (2019) Building maintenance management activities in a public institution. Engineering, Construction and Architectural Management, 26(1), pp. 85-103. ISSN 0969-9988
Abstract
Purpose: The purpose of this paper is to present a case study about the diagnosis perform of the building maintenance process in a Brazilian Government public institution. Design/methodology/approach: The research methodology involved interviews, maintenance process diagnosis and request database analysis. Findings: The results showed that the average attendance rate of the received requests is 86 percent and the greatest demands are related to the refrigeration, electrical and hydrosanitary installations, which represent 55 percent of the total requests. According to maintenance management, it was verified the need for a better structuring of the requests receiving system and greater rigor to the services quality. Originality/value: The paper extends the knowledge relating to the building maintenance process in government public institutions. The government building maintenance management characterization can serve as reference and benchmark for similar institutions.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | case study; international practice; management |
| Index terms: | international practice, methodology, maintenance management, database, building maintenance, interview, case study, research methodology, refrigeration |
| Subjects: | research design and methodology, data collection methods, strategic management, data management, mechanical systems, research methods, maintenance engineering, construction type |
| Topics: | Engineering Principles, International Construction, Construction Technology, Research Practice, Digital Applications, Business Strategy |
| Descriptive scope: | 4 PCTE |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here