Roberts, C J; Edwards, D J; Hosseini, M R; Mateo-Garcia, M and Owusu-Manu, D G (2019) Post-occupancy evaluation: A review of literature. Engineering, Construction and Architectural Management, 26(9), pp. 2084-2106. ISSN 0969-9988
Abstract
Purpose: The purpose of this paper is to analyse extant literature on POE of a building’s operations and performance as a means of holistically mapping the existing body of knowledge (BOK); identify impediments preventing its wide-scale adoption throughout practice; and develop new theory that seeks to integrate digital technologies (such as building information modelling (BIM)) within facilities management (FM) via a POE feedback mechanism. Design/methodology/approach: An inductive and interpretivist methodological approach is adopted that utilises a mixed methods systematic review to map bibliometric data on the POE, associated underpinning processes and benchmarking facilities. Publication and citation metrics are produced via the software VOSviewer to determine the extent to which POE interrelates with other fields of study (namely, digital technologies and FM). Findings: The BOK accrued illustrates that whilst POE has received comparatively scant academic attention in comparison to other fields of study, interest in the area is growing. The work also identifies that a stronger community of practice (CoP) is needed (that comprises of academics and practitioners) to ensure that a consistent approach to POE implementation is developed and that the barriers to POE implementation are addressed. Originality/value: Findings presented accentuate the need for design practitioners to reverse engineer POE implementation to inform future design vis-à-vis simply reporting upon an existing building’s performance post construction. Other new theories are also introduced as a means of engendering wider academic discourse in this field of science.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | integrated practice; knowledge management; lifestyle costing; strategic management; supply chain management |
| Index terms: | practitioner, integrated practice, mapping, publication, facilities management, systematic literature review, engineer, knowledge management, lifestyle, building information modelling, digital technology, costing, methodology, implementation, mixed method, science, body of knowledge, post-occupancy evaluation, benchmarking, strategic management |
| Subjects: | contractual arrangements, computing systems, research evaluation and metrics, evaluation methods, spatial and geospatial analysis, research dissemination and communication, demography, knowledge management, management, practitioner, information systems, professional development, research methods, specialized education, accounting and finance, data collection methods, profession, performance measurement |
| Topics: | Roles and Professions, Cost Management, Digital Applications, Education, Quality Management, Research Practice, Business Strategy, Information Management, Procurement, Urban Studies |
| Descriptive scope: | 4 PCTE |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here