Huynh, T T M; Dang, C N; Le-Hoai, L; Pham, A D and Nguyen, T D (2020) Proposing a strategy map for coastal urban project success using the balanced scorecard method. Engineering, Construction and Architectural Management, 27(10), pp. 2993-3030. ISSN 0969-9988
Abstract
Purpose: This study aims to develop a strategic framework for the success of coastal urban projects in Vietnam, which is one of the Asia Pacific countries significantly affected by climate change. Design/methodology/approach: A questionnaire was used to collect data from practitioners in Vietnam. Principal component analysis (PCA) technique was used to identify critical success factors (CSFs) of coastal urban projects. A strategy map for the success of coastal urban projects was also proposed using the balanced scorecard (BSC) method. Findings: This study identified 41 project success factors that could contribute to project success, and thence, extracted 11 CSFs for coastal urban projects using the PCA technique. In addition, 11 key performance indicators (KPIs) for coastal urban projects were listed and their linking with project success factors and CSFs was explored. Furthermore, a strategy map for the success of coastal urban projects was proposed using the BSC method. The strategy map included five perspectives: learning and growth, internal processes, social and environmental performance, financial performance, and stakeholders' satisfaction. Originality/value: This study identified 11 CSFs for coastal urban projects and proposed a strategy map for the success of coastal urban projects.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | balanced scorecard; coastal urban projects; critical success factors; key performance indicators; project success |
| Index terms: | Vietnam, strategy, Asia-Pacific, financial performance, methodology, questionnaire, practitioner, critical success factor, climate change, balanced scorecard, environmental performance, satisfaction, key performance indicator, project success, principal component analysis |
| Subjects: | business analysis, research methods, management, sustainability assessment, physical geography and landforms, performance measurement, project management theory and practice, Geography, statistical analysis, data collection methods, climate science, control systems, practitioner, project delivery |
| Topics: | Business Strategy, Research Practice, Project Management, Geographical Context, Roles and Professions, Sustainability, Quality Management |
| Descriptive scope: | 4 PCTA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here