Items with Index Term: customer satisfaction

Abdi, A; Lind, H and Birgisson, B (2013) Payment mechanisms for winter road maintenance services. Construction Economics and Building, 13(4), pp. 18-31. ISSN 2204-9029

Abu Arqoub, M; Ghanbaripour, A N; Langston, C and Skulmoski, G (2023) Beyond design and delivery: Developing a model to measure end-user satisfaction (delight) in projects. Built Environment Project and Asset Management, 13(4), pp. 509-534. ISSN 2044-124X

Agdas, D (2008) Corporate-level management system for critical strategic resources for large construction program managers. PhD thesis, University of Florida, USA.

Ahaotu, S M (2018) Effective implementation of total quality management within the Nigerian construction industry. PhD thesis, University of Salford, UK.

Ahaotu, Sylvia M (2019) Effective implementation of total quality management within the Nigerian construction industry. PhD thesis, University of Salford, UK.

Ahmad-Latiffi, A (2012) Performance measurement for construction businesses. PhD thesis, Loughborough University, UK.

Ahmed, S M (1993) An integrated total quality management (TQM) model for the construction process. PhD thesis, Georgia Institute of Technology, USA.

Alahmadi, N H (2018) Nudging contracting firms rivals within municipal road projects in Saudi Arabia to bid competitively. PhD thesis, University of Strathclyde, UK.

Algassim, Hesham M (2024) Developing an architectural technology adoption model considering organizational factors: Case of Saudi Arabia. PhD thesis, University of New South Wales, Australia.

Alhammadi, Y (2017) Developing and evaluation the implementation of construction management research in the Saudi construction industry. PhD thesis, Arizona State University, USA.

Alshihre, F; Chinyio, E; Nzekwe-Excel, C and Daniel, E I (2020) Improving clients' satisfaction in construction projects: The case of Saudi Arabia. Built Environment Project and Asset Management, 10(5), pp. 709-723. ISSN 2044-124X

Aluko, O R; Godwin Iroroakpo, I and Mewomo, M C (2021) Relationship between perceived service quality and client satisfaction indicators of engineering consultancy services in building projects. Journal of Engineering, Design and Technology, 19(2), pp. 557-577. ISSN 1726-0531

Aramali, V; Gibson, G E; El Asmar, M and Sanboskani, H (2023) Novel earned value management system maturity framework and its relation to project performance. Journal of Construction Engineering and Management, 149(6): 04023031, ISSN 0733-9364

Arif, M; Syal, M and Hightower, R (2013) Investigating the green leadership in energy and environmental design (LEED) servicescape scale in Brazil. Construction Innovation, 13(3), pp. 242-265. ISSN 1471-4175

Arowoiya, V A; Oke, A E; Ojo, L D and Adelusi, A O (2024) Driving factors for the adoption of digital twin technology implementation for construction project performance in Nigeria. Journal of Construction Engineering and Management, 150(1): 05023014, ISSN 0733-9364

Asjad, M; Kulkarni, M S and Gandhi, O P (2016) Supportability issues of mechanical systems for their useful life. Journal of Engineering, Design and Technology, 14(1), pp. 33-53.

Auchterlounie, A C (2004) A new quality theory for UK private housebuilding based on definable quality principles, impression management and the control of cognitive dissonance. PhD thesis, Heriot-Watt University, UK.

Bajar, K; Kamat, A; Shanker, S and Barve, A (2024) Blockchain technology: A catalyst for reverse logistics of the automobile industry. Smart and Sustainable Built Environment, 13(1), pp. 133-178. ISSN 2046-6099

Bell, K L (1994) The strategic management of projects to enhance value for money for BAA plc. PhD thesis, Heriot-Watt University, UK.

Boothman, C and Craig, N (2016) Five star status in the UK house building sector: A realistic indication of customer satisfaction or pure fantasy. In: Chan, P W and Neilson, C J (eds.) Proceedings of 32nd Annual ARCOM Conference, 5-7 September 2016, Manchester, UK.

Boudlal, Youssef Ait (2014) Project management and its relation to long-term project success: An empirically based theoretical framework. PhD thesis, University of Louisville, USA.

Burati, J L; Matthews, M F and Kalidindi, S N (1992) Quality management organizations and techniques. Journal of Construction Engineering and Management, 118(1), pp. 112-128. ISSN 0733-9364

Callaghan, N (2013) Alignment of house buyer and house builder opinions in the delivery of energy efficient homes in Scotland. PhD thesis, Glasgow Caledonian University, UK.

Cavalcante, C A V; Alencar, M H and Lopes, R S (2017) Multicriteria model to support maintenance planning in residential complexes under warranty. Journal of Construction Engineering and Management, 143(4): 04016110, ISSN 0733-9364

Cerulli, C (2004) Supporting the knowledge management of design decision making in architecture. PhD thesis, University of Sheffield, UK.

Chen, Y (2020) The identification of a potential solution to improve the construction project performance in the Chinese construction industry: By analyzing similar construction industries in other developing countries. PhD thesis, Arizona State University, USA.

Cheng, J; Proverbs, D G and Oduoza, C F (2006) The satisfaction levels of UK construction clients based on the performance of consultants: Results of a case study. Engineering, Construction and Architectural Management, 13(6), pp. 567-583. ISSN 0969-9988

Chou, J S; Irawan, N and Pham, A D (2013) Project management knowledge of construction professionals: Cross-country study of effects on project success. Journal of Construction Engineering and Management, 139(11): 4013015, ISSN 0733-9364

Collins, Wesley A (2015) Development of the project definition rating index (PDRI) for small industrial projects. PhD thesis, Arizona State University, USA.

Corbett, D I (1997) Quantifying quality in industrial construction. PhD thesis, Pennsylvania State University, USA.

Cozens, P; Waters, J and Neale, R (2002) A virtual reality approach to personal safety and the design of built environment facilities. In: Greenwood, D (ed.) Proceedings of 18th Annual ARCOM Conference, 2-4 September 2002, Northumbria, UK.

Craig, N; Sommerville, J and Auchterlounie, T (2010) Customer satisfaction and snagging in the UK private house building sector. In: Egbu, C (ed.) Proceedings of 26th Annual ARCOM Conference, 6-8 September 2010, Leeds, UK.

Crespin-Mazet, F (2007) Co-Development as an alternative to competitive bidding in project business. PhD thesis, University of Manchester, UK.

Dadashnejad, A A and Valmohammadi, C (2018) Investigating the effect of value stream mapping on operational losses: A case study. Journal of Engineering, Design and Technology, 16(3), pp. 478-500. ISSN 1726-0531

De Saram, D D (2002) Measuring the quality of contractors' co-ordination activities during the construction process. PhD thesis, Hong Kong Polytechnic University, Hong Kong.

Delgado-Hernandez, D J; Bampton, K E and Aspinwall, E (2007) Quality function deployment in construction. Construction Management and Economics, 25(6), pp. 597-609. ISSN 1466433X

Delgado-Hernández, D J and Palacios-Navarro, U J (2024) A Bayesian network for selecting improvement management tools to increase customer satisfaction in the construction industry: Case study of Mexico. Engineering, Construction and Architectural Management, 31(7), pp. 2900-2915. ISSN 0969-9988

Dubey, K K (2001) A framework for analysing quality in the US homebuilding industry. PhD thesis, Swansea University, UK.

Duong, A. T. B.; Ta, T. D.; Truong, D. Q.; Hoang, T. G.; Pham, H.; Hoang, T. H. and Truong Quang, H. (2026) Direct and indirect effect of risk on construction supply chain in disruption era: A service-oriented view. Engineering, Construction and Architectural Management, 33(4), pp. 2995-3024. ISSN 0969-9988

Ehoff Jr., C E (1992) Removed from scheduled maintenance: An inquiry into the problems threatening the survival of United States elevator manufacturers. PhD thesis, Golden Gate University, USA.

El-Mashaleh, M; O'Brien, W J and Minchin Jr, R E (2006) Firm performance and information technology utilization in the construction industry. Journal of Construction Engineering and Management, 132(5), pp. 499-507. ISSN 0733-9364

ElZomor, M A (2017) Development of the project definition rating index (PDRI) for small infrastructure projects. PhD thesis, Arizona State University, USA.

Enoma, A (2005) The role of facilities management at the design stage. In: Khosrowshahi, F (ed.) Proceedings of 21st Annual ARCOM Conference, 7-9 September 2005, London, UK.

Ertugral, Z A E (2017) Understanding radical innovation: A case example from the Turkish housing market. In: Chan, P W and Neilson, C J (eds.) Proceedings of 33rd Annual ARCOM Conference, 4-6 September 2017, Fitzwilliam College, Cambridge, UK.

Fadhil Dulaimi, M (2005) The challenge of customer orientation in the construction industry. Construction Innovation, 5(1), pp. 3-12. ISSN 1471-4175

Fan, L C N (2001) Strategic quality management for construction organisations. DBA thesis, Brunel University, UK.

Fergusson, K J (1993) Impact of integration on industrial facility quality. PhD thesis, Stanford University, USA.

Forbes, Lincoln Harding (1999) An engineering management-based investigation of owner satisfaction, quality and performance variables in health care facilities construction. PhD thesis, University of Miami, USA.

Formoso, C T and Jobim, M S S (2006) Challenges in improving customer focus in small-sized house-building companies in Brazil. Journal of Construction in Developing Countries, 11(2), pp. 77-101. ISSN 1823-6499

Forsythe, P (2006) Consumer-perceived appearance tolerances in construction quality management. Engineering, Construction and Architectural Management, 13(3), pp. 307-318. ISSN 0969-9988

Forsythe, P (2015) Monitoring customer perceived service quality and satisfaction during the construction process. Construction Economics and Building, 15(1), pp. 19-42. ISSN 2204-9029

Forsythe, P J (2007) A conceptual framework for studying customer satisfaction in residential construction. Construction Management and Economics, 25(2), pp. 171-182. ISSN 1466433X

Forsythe, P J (2012) Profiling customer perceived service quality expectations in made-to-order housing construction in Australia. Engineering, Construction and Architectural Management, 19(6), pp. 587-609. ISSN 0969-9988

Forsythe, P J (2016) Construction service quality and satisfaction for a targeted housing customer. Engineering, Construction and Architectural Management, 23(3), pp. 323-348. ISSN 0969-9988

Forsythe, Perry (2003) The role of service quality as a determinant of customer satisfaction in residential construction. PhD thesis, University of New South Wales, Australia.

Gajjar, D (2016) Use of customer satisfaction to minimize risks. PhD thesis, Arizona State University, USA.

Georgiou, A; Haritos, G; Fowler, M and Imani, Y (2016) Advanced phase powertrain design attribute and technology value mapping. Journal of Engineering, Design and Technology, 14(1), pp. 115-133.

Ghosh, S and Burghart, J (2021) Lean construction: Experience of us contractors. International Journal of Construction Education and Research, 17(2), pp. 133-153. ISSN 1557-8771

Gibson, G E; El Asmar, M; Yussef, A and Ramsey, D (2024) A novel approach for measuring the accuracy of front end engineering design. Engineering, Construction and Architectural Management, 31(7), pp. 2669-2696. ISSN 0969-9988

Gilbert, Daryl (2024) Effective project management strategies for identifying and addressing projects' complexities and improving projects' success rates. DBA thesis, Walden University, USA.

Goedert, J D and Sekpe, V D (2013) Decision support system-enhanced scheduling in matrix organizations using the analytic hierarchy process. Journal of Construction Engineering and Management, 139(11): 5013003, ISSN 0733-9364

Gowthami, N R; Sridhar, C N V and Venkata Ramana, N (2022) An empirical implementation model of total quality management in construction: Southern India. International Journal of Construction Management, 22(15), pp. 3023-3033. ISSN 1562-3599

Grenzfurtner, W; Rudberg, M; Mayrhofer, R; Loike, K and Gronalt, M (2022) Performance measurement and management practices of on-site activities in industrialized housebuilding. Construction Management and Economics, 40(4), pp. 239-253. ISSN 01446193

Gudem, M; Steinert, M; Welo, T and Leifer, L (2013) Redefining customer value in lean product development design projects. Journal of Engineering, Design and Technology, 11(1), pp. 71-89. ISSN 1726-0531

Gunning, J G (2000) Models of customer satisfaction and service quality as research instruments in construction management. In: Akintoye, A (ed.) Proceedings of 16th Annual ARCOM Conference, 6-8 September 2000, Glasgow, UK.

Gurmu, A.; Galluzzo, A. and Kite, J. (2021) Modelling customers' perception of the quality of services provided by builders: A case of Victoria, Australia. Construction Economics and Building, 21(1), pp. 100-124. ISSN 2204-9029

Guthrie, J L (2000) Group-level reengineering process. EngD thesis, University of Kansas, USA.

Hadidi, L; Assaf, S; Aluwfi, K and Akrawi, H (2017) The effect of ISO 9001 implementation on the customer satisfaction of the engineering design services. International Journal of Building Pathology and Adaptation, 35(2), pp. 176-190.

Halaweh, M M (2012) System management of construction projects based on industrial engineering prespective with impact on net profit. PhD thesis, State University of New York at Binghamton, USA.

Hanna, A S; Lotfallah, W; Aoun, D G and Asmar, M E (2014) Mathematical formulation of the project quarterback rating: New framework to assess construction project performance. Journal of Construction Engineering and Management, 140(8): 04014033, ISSN 0733-9364

Hansen, K L and Vanegas, J A (2003) Improving design quality through briefing automation. Building Research & Information, 31(5), pp. 379-386. ISSN 0961-3218

Hardie, M and Saha, S (2009) Builders' perceptions of lowest cost procurement and its impact on quality. Construction Economics and Building, 9(1), pp. 1-8. ISSN 2204-9029

Hasan, N (2006) Developing a balanced scorecard model for evaluation of project management and performance. PhD thesis, University of Birmingham, UK.

Hassan, N M; Al Maazmi, T; Al Hadhrami, A and Al Hosani, M (2016) Discrete event simulation: A vital tool for a concurrent life cycle design. Construction Innovation, 16(1), pp. 67-80. ISSN 1471-4175

Heerwagen, J (2000) Green buildings, organizational success and occupant productivity. Building Research & Information, 28(5-6), pp. 353-367. ISSN 0961-3218

Henjewele, C (2010) Modelling client's value for money uncertainties in PFI projects. PhD thesis, University of the West of England, Bristol, UK.

Hindle, R D and Muller, M H (1997) The role of education as an agent of change: a two-fold effect. Journal of Construction Procurement, 3(1), pp. 56-69. ISSN 1358-9180

Holm, M G (2000) Service management in housing refurbishment: A theoretical approach. Construction Management and Economics, 18(5), pp. 525-533. ISSN 01446193

Horstmann, R (1997) Behavioral and financial impact of customer satisfaction and service quality: An empirical assessment in the facilities management industry. DBA thesis, Nova Southeastern University, USA.

Hua, G B (2007) Applying the strategic alignment model to business and ICT strategies of Singapore's small and medium-sized architecture, engineering and construction enterprises. Construction Management and Economics, 25(2), pp. 157-169. ISSN 1466433X

Hussain, M A D (2001) Value engineering expert system in suburban highway design (VEESSHD). PhD thesis, University of Pittsburgh, USA.

Idoro, G I (2009) Clients' perception of construction project leaders in the Nigerian banking industry. Journal of Engineering, Design and Technology, 7(3), pp. 264-281. ISSN 1726-0531

Iqbal, M.; Lin, Z.; Ahmed, R. I.; Ahmad, N. and Hussain, K. (2026) Exploring the paths to big data analytics implementation success in construction projects: An integrated approach. Engineering, Construction and Architectural Management, 33(7), pp. 5418-5444. ISSN 0969-9988

Isa, M F M (2013) Quality modeling and improvement of university facilities services using six-sigma: A case study on wayne state university FPM services. PhD thesis, Wayne State University, USA.

Jang, H (2002) Construction material logistics: Project manager level of satisfaction and facilities layout planning. PhD thesis, University of Wisconsin - Madison, USA.

Jayasinghe, R S; Rameezdeen, R and Chileshe, N (2023) Modelling the cause and effect relationship risks in reverse logistics supply chains for demolition waste. Engineering, Construction and Architectural Management, 30(9), pp. 4018-4044. ISSN 0969-9988

Jibrin, I M and Aminu, S M (2023) Information technology as catalyst for value re-engineering implementation in the Nigerian construction industry. Journal of Construction in Developing Countries, 28(2), pp. 189-216. ISSN 1823-6499

Kaplanoglu, S B (2007) Impact of pre-project peer review on project success. PhD thesis, Illinois Institute of Technology, USA.

Karunaratne, Roshan (2022) Optimisation of prefabricated modular-integrated residential construction using hybrid customisation methods. PhD thesis, University of Melbourne, Australia.

Kashiwagi, D T and Byfield, R (2002) Testing of minimization of subjectivity in best value procurement by using artificial intelligence systems in state of Utah procurement. Journal of Construction Engineering and Management, 128(6), pp. 496-502. ISSN 0733-9364

Kashiwagi, J S (2013) Factors of success in performance information procurement system and performance information risk management system. PhD thesis, Delft University of Technology, Netherlands.

Khalfan, M M A (2001) Benchmarking and readiness assessment for concurrent engineering in construction (BEACON). PhD thesis, Loughborough University, UK.

Khalfan, M M A; Anumba, C J and Carrillo, P M (2001) Concurrent engineering readiness assessment of sub-contractors within the UK construction industry. In: Akintoye, A (ed.) Proceedings of 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK.

Khatatbeh, A A (2023) Quantifying the impact of ISO 9001 standard on the project and engineering management and success factors; a case of construction industry. Engineering, Construction and Architectural Management, 30(6), pp. 2564-2581. ISSN 0969-9988

Kiani Mavi, N; Brown, K; Fulford, R G and Goh, M (2025) An MCDM analysis of critical success criteria for medium and large construction projects in Australia and New Zealand. Engineering, Construction and Architectural Management, 32(8), pp. 5160-5193. ISSN 0969-9988

Kim Wan Siu, G; Bridge, A and Skitmore, M (2001) Assessing the service quality of building maintenance providers: Mechanical and engineering services. Construction Management and Economics, 19(7), pp. 719-726. ISSN 01446193

Koehn, E and Datta, N K (2003) Quality, environmental, and health and safety management systems for construction engineering. Journal of Construction Engineering and Management, 129(5), pp. 562-569. ISSN 0733-9364

Koopman, K L (2023) Implementation of technological innovations within the South African construction industry. PhD thesis, Nelson Mandela University, South Africa.

Kärnä, S (2009) Concepts and attributes of customer satisfaction in construction. PhD thesis, Aalto University, Finland.

Kärnä, S and Junnonen, J-M (2017) Designers' performance evaluation in construction projects. Engineering, Construction and Architectural Management, 24(1), pp. 154-169. ISSN 0969-9988

Ladzani, M W (2009) Evaluation of small and medium-sized enterprises' performance in the built environment. DPhil thesis, University of Johannesburg, South Africa.

Lam, K C; Lam, M C K and Wang, D (2008) MBNQA-oriented self-assessment quality management system for contractors: Fuzzy AHP approach. Construction Management and Economics, 26(5), pp. 447-461. ISSN 1466433X

Latiffi, A A; Carrillo, P; Ruikar, K and Anumba, C J (2009) The need for performance measurement in construction strategy development: A current scenario. In: Dainty, A R J (ed.) Proceedings of 25th Annual ARCOM Conference, 7-9 September 2009, Nottingham, UK.

Le, Nguyen Tran Khoi (2019) Identification of risk factors, success practices, and feasibility of the best value approach application to improve construction performance in Vietnam and other developing countries. PhD thesis, Arizona State University, USA.

Li, Y; Cao, L; Han, Y and Wei, J (2020) Development of a conceptual benchmarking framework for healthcare facilities management: Case study of Shanghai municipal hospitals. Journal of Construction Engineering and Management, 146(1): 05019016, ISSN 0733-9364

Ling, F Y Y; Ibbs, C W and Cuervo, J C (2005) Entry and business strategies used by international architectural, engineering and construction firms in China. Construction Management and Economics, 23(5), pp. 509-520. ISSN 01446193

Love, P E D; Tse, R Y C; Holt, G D and Proverbs, D G (2002) Transaction costs, learning, and alliances. Journal of Construction Research, 3(2), pp. 193-207. ISSN 1609-9451

Makore, S (2015) The role of knowledge management in organisational performance. PhD thesis, University of Pretoria, South Africa.

Maloney, W F (2002) Construction product/service and customer satisfaction. Journal of Construction Engineering and Management, 128(6), pp. 522-529. ISSN 0733-9364

Maloney, W F (2003) Labor-management cooperation and customer satisfaction. Journal of Construction Engineering and Management, 129(2), pp. 165-172. ISSN 0733-9364

Manoj, G and Shivaji, C Y (2010) Design interface management of airport projects. International Journal of Construction Management, 10(3), pp. 29-44. ISSN 1562-3599

Martinez-Miranzo, D.; Rizo-Maestre, C.; Gomez-Donoso, F. and Cazorla, M. (2026) Mixed reality for construction house evaluation and quality assessing. Journal of Construction Engineering and Management, 152(10): 04026173, ISSN 0733-9364

Marzouk, M and Hamdala, D (2025) Phasing real estate projects considering profitability and customer satisfaction. Engineering, Construction and Architectural Management, 32(5), pp. 2942-2970. ISSN 0969-9988

Masitenyane, L A (2020) Dimensions and outcomes of buyer-seller relationship intentions for concrete products in the construction environment. DTech thesis, Vaal University of Technology, South Africa.

Maslova, S and Burgess, G (2023) Delivering human-centred housing: Understanding the role of post-occupancy evaluation and customer feedback in traditional and innovative social housebuilding in England. Construction Management and Economics, 41(4), pp. 277-292. ISSN 01446193

McCabe, S and Robertson, H (2000) Striving to be the best: A case study of construction benchmarking world class organizations. In: Akintoye, A (ed.) Proceedings of 16th Annual ARCOM Conference, 6-8 September 2000, Glasgow, UK.

Medimagh, S and Triki, A (2019) The PPP performance based on the co-creation with customers. Built Environment Project and Asset Management, 9(5), pp. 642-654. ISSN 2044-124X

Milion, R N; Alves, T d C L and Paliari, J C (2017) Impacts of residential construction defects on customer satisfaction. International Journal of Building Pathology and Adaptation, 35(3), pp. 218-232.

Milion, Raphael Negri (2019) Method for managing defects in residential buildings. PhD thesis, Universidade Federal de São Carlos, Brazil.

Mincks, W R (2016) Career success for construction project managers: A qualitative study of construction project managers coping with stress to complete successful projects. PhD thesis, University of Idaho, USA.

Morris, Austin J (2022) Project management maturity and project success in NSW local government. PhD thesis, University of Technology Sydney, Australia.

Mousavi, E; Gajjar, D; Sharma, V and Patel, S (2023) Use of network analysis to study regional footprint for construction coating applicators. International Journal of Construction Management, 23(6), pp. 1021-1029. ISSN 1562-3599

Mukopfa, C (2021) Strategies to sustain small construction businesses beyond the first 5 years of operation. DBA thesis, Walden University, USA.

Nahmens, I and Bindroo, V (2011) Is customization fruitful in industrialized homebuilding industry? Journal of Construction Engineering and Management, 137(12), pp. 1027-1035. ISSN 0733-9364

Nguyen, T H; Berstein, S; McIntyre, C and Smith, G R (2008) Customer service management practices in the homebuilding industry. International Journal of Construction Education and Research, 4(1), pp. 3-17. ISSN 1557-8771

Nzekwe-Excel, C (2010) Development of an integrated framework for satisfaction assessment of construction project teams. PhD thesis, University of Wolverhampton, UK.

Obunwo, C; Chinyio, E and Suresh, S (2015) Relative contributions of project quality to customer satisfaction in Nigerian road construction projects. In: Raiden, A and Aboagye-Nimo, E (eds.) Proceedings of 31st Annual ARCOM Conference, 7-9 September 2015, Lincoln, UK.

Obunwo, C U C (2016) A framework for enhancing project quality and customer satisfaction in government road construction projects in Rivers State, Nigeria. PhD thesis, University of Wolverhampton, UK.

Oke, A E; Aliu, J; Onajite, S and Simeon, M (2024) Success factors of digital technologies (DT) tools adoption for sustainable construction in a developing economy. Construction Innovation, 24(4), pp. 950-964. ISSN 1471-4175

Osman, I I (2002) Performance measures for contracting companies: a study of the Arab Contractors Company. PhD thesis, Loughborough University, UK.

Ozaki, R (2003) Customer-focused approaches to innovation in housebuilding. Construction Management and Economics, 21(6), pp. 557-564. ISSN 01446193

Panthi, K (2009) A methodological framework for modeling pavement maintenance costs for projects with performance-based contracts. PhD thesis, Florida International University, USA.

Pekuri, A (2015) The role of business models in construction business management. PhD thesis, University of Oulu, Finland.

Perrenoud, A (2014) Exploratory study of risk maturity impact on construction project outcomes. PhD thesis, Arizona State University, USA.

Perrenoud, A; Short, E and Cowan, D (2023) Development and validation of elements for the construction risk maturity assessment (CRMA). International Journal of Construction Education and Research, 19(1), pp. 42-60. ISSN 1557-8771

Potseluyko Amobi, L (2021) Improving business and technical operations within timber frame self-build housing sector by applying integrated VR/AR and BIM technologies. PhD thesis, Teesside University, UK.

Preece, C and Tarawneh, S (1997) Service quality for client satisfaction on design & build projects. In: Stephenson, P (ed.) Proceedings of 13th Annual ARCOM Conference, 15-17 September 1997, Cambridge, UK.

Raimi, T (2017) Achieving customer satisfaction in a private housing organisation in Nigeria. PhD thesis, University of Liverpool, UK.

Rashidian, S; Drogemuller, R; Omrani, S and Banakar, F (2024) A review of the interrelationships and characteristics of building information modeling, integrated project delivery and lean construction maturity models. Smart and Sustainable Built Environment, 13(3), pp. 584-608. ISSN 2046-6099

Rivera, A O (2017) Shifting from management to leadership: A procurement model adaptation to project management. PhD thesis, Arizona State University, USA.

Salleh, K R and Ruddock, L (1999) The development of a hedonic price model of retail property facilities design. In: Hughes, W (ed.) Proceedings of 15th Annual ARCOM Conference, 15-17 September 1999, Liverpool, UK.

Samman, R A and Graham, I (2007) The six sigma project management strategy. In: Boyd, D (ed.) Proceedings of 23rd Annual ARCOM Conference, 3-5 September 2007, Belfast, UK.

Sarhan, J G; Xia, B; Fawzia, S and Karim, A (2017) Lean construction implementation in the Saudi Arabian construction industry. Construction Economics and Building, 17(1), pp. 46-69. ISSN 2204-9029

Sari, K (2019) A framework for lean implementation in infrastructure construction in the UK. PhD thesis, University of Salford, UK.

Schoenwitz, M; Naim, M and Potter, A (2012) The nature of choice in mass customized house building. Construction Management and Economics, 30(3), pp. 203-219. ISSN 1466433X

Seneviratne, K; Amaratunga, D and Haigh, R (2017) Managing housing needs of post conflict housing reconstruction: Sri Lankan perspective. Engineering, Construction and Architectural Management, 24(2), pp. 275-288. ISSN 0969-9988

Sezer, A A and Bröchner, J (2014) The construction productivity debate and the measurement of service qualities. Construction Management and Economics, 32(6), pp. 565-574. ISSN 01446193

Sharma, V; Al-Hussein, M and Abourizk, S M (2006) Residential construction lot grading approval process optimization: Case study of city of Edmonton. Journal of Construction Engineering and Management, 132(12), pp. 1225-1233. ISSN 0733-9364

Shokoohi, F. and Vosoughifar, H. (2026) Multi-dimensional sensitivity analysis of lean and sustainable construction: A novel modified trapezoidal DEMATEL–ANP (mtda) approach for integrated project management. International Journal of Construction Management, 26(10), pp. 1999-2017. ISSN 1562-3599

Simpson, K; Murtagh, N and Owen, A (2021) Domestic retrofit: Understanding capabilities of micro-enterprise building practitioners. Buildings & Cities, 2(1), pp. 449-466. ISSN 2632-6655

Singla, H K and Chammanam, S S (2024) Development of a financial performance measurement model for real estate business: An exploratory study in India. Journal of Financial Management of Property and Construction, 29(2), pp. 295-313. ISSN 1366-4387

Sodeinde, G M (2021) Effect of entrepreneurial innovation on the performance of informal sector: A study of carpentry firms in Lagos State. PhD thesis, Kwara State University, Nigeria.

Subramaniyan, A S (2020) Engineering procurement and construction companies in India: Which factors drive their willingness to pay. PhD thesis, Chitkara University, Punjab, India.

Sullivan, K T; Kashiwagi, D; Savicky, J; Kashiwagi, M; Egbu, C and Chang, C K (2006) Increasing performance by minimizing the passing of information. In: Boyd, D (ed.) Proceedings of 22nd Annual ARCOM Conference, 4-6 September 2006, Birmingham, UK.

Suprun, Emiliya (2018) An integrated systems model of construction innovation in the Russian federation. PhD thesis, Griffith University, Russia.

Tam, V W Y and Le, K N (2008) On using the Gaussian and hyperbolic distributions to improve quality in construction. Journal of Engineering, Design and Technology, 6(2), pp. 112-123. ISSN 1726-0531

Tarawneh, S A (1999) Service quality and its relationship with client satisfaction and behavioural intentions in UK construction: The case of design and build contracting services. PhD thesis, University of Leeds, UK.

Teräväinen, V; Junnonen, J M; Salopää, T and Sobolev, A (2021) Relationships between organisational culture and efficiency in Finnish construction projects. International Journal of Construction Management, 21(1), pp. 12-26. ISSN 1562-3599

Thomson, D S; Austin, S A; Devine-Wright, H and Mills, G R (2003) Managing value and quality in design. Building Research & Information, 31(5), pp. 334-345. ISSN 0961-3218

Torbica, Z M (1997) Total quality management and customer satisfaction in homebuilding. PhD thesis, University of Florida, USA.

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